Terms of Service

1.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.2 Business Use

Our Services are designed for business and professional use. By using the Services, you represent that you are acting in a business capacity and not as a consumer.

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Immediately notify us of any unauthorized access or security breach

3.2 Account Responsibility

You are responsible for all activities that occur under your account, whether or not authorized by you. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to safeguard your credentials.

4.1 Plans and Pricing

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website. Prices may change with 30 days' prior notice to existing customers.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis depending on your selected plan
• You authorize us to charge your designated payment method for all applicable fees
• Usage-based charges (if applicable) are billed in arrears
• All amounts are exclusive of taxes unless otherwise stated

4.3 Free Trials

We may offer free trial periods. Unless you cancel before the trial ends, you will be automatically charged for the selected subscription plan. Trial terms may vary and are subject to additional conditions.

4.4 Refunds and Cancellation

• Monthly subscriptions: Cancel anytime; access continues until the end of the billing period
• Annual subscriptions: May be cancelled anytime; no refunds for unused portions unless required by law
• Refund requests for exceptional circumstances will be evaluated on a case-by-case basis

5.1 Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms. You agree to comply with all applicable laws, regulations, and industry standards.

5.2 Prohibited Activities

You agree NOT to:

• Use the Services for any illegal, fraudulent, or harmful purposes
• Violate any intellectual property rights, privacy rights, or other rights of third parties
• Upload or transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to send spam, unsolicited messages, or deceptive communications
• Train AI models to generate harmful, misleading, or inappropriate content
• Reverse engineer, decompile, or attempt to extract source code from the Services
• Resell or sublicense the Services without our express written permission
• Use the Services in a way that violates OpenAI, Google, or other underlying AI provider terms

5.3 AI-Specific Guidelines

When training and deploying AI chatbots, you must:

• Ensure training data does not contain illegal, defamatory, or harmful content
• Clearly disclose to end-users when they are interacting with an AI chatbot
• Not use AI to impersonate real individuals without consent
• Implement appropriate human oversight for critical decisions
• Comply with AI-specific regulations applicable in your jurisdiction

6.1 Ownership

You retain all ownership rights to content you upload to the Services ("Your Content"), including training data, knowledge base materials, and configurations. We claim no ownership over Your Content.

6.2 License Grant

By uploading Your Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Content solely to provide and improve the Services. This license ends when you delete Your Content or terminate your account.

6.3 Your Responsibilities

You are solely responsible for:

• The accuracy, quality, and legality of Your Content
• Ensuring you have all necessary rights to upload and use Your Content
• Compliance with applicable data protection laws when processing personal data
• Obtaining necessary consents from end-users interacting with your chatbots

6.4 Data Processing

Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement (DPA). Enterprise customers may request a DPA by contacting legal@perfectcsr.ai.

7.1 Ownership

PerfectCSR.AI owns all rights, title, and interest in the Services, including all software, technology, designs, trademarks, and content we create. Nothing in these Terms transfers any ownership to you.

7.2 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription period.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us the right to use such feedback without restriction or compensation to you.

9.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. We are not liable for any downtime or service interruptions.

9.2 Support

Support levels vary by subscription plan:

• Free/Starter: Community support and documentation
• Professional: Email support with 24-hour response time
• Enterprise: Priority support with dedicated account management

9.3 Service Level Agreement

Enterprise customers may be eligible for a Service Level Agreement (SLA) with guaranteed uptime and response times. Contact sales@perfectcsr.ai for details.

13.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

13.2 Termination by Us

We may suspend or terminate your access immediately, without prior notice, for:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees after reasonable notice
• Conduct that we reasonably believe may harm us, other users, or third parties
• Extended periods of inactivity
• Legal or regulatory requirements

13.3 Effect of Termination

Upon termination:

• Your access to the Services will cease immediately
• You may request export of Your Content within 30 days
• We may delete Your Content after a reasonable retention period
• Provisions that by their nature should survive will remain in effect

16.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@perfectcsr.ai to attempt to resolve any dispute informally within 30 days.

16.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English and held in Delaware.

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in a class action, class arbitration, or representative proceeding.