PerfectCSR (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our chatbot services and website.

By using PerfectCSR.ai or any of our integrated communication channels, you agree to the practices outlined in this policy.

1. Information We Collect

a. Information You Provide

We may collect

• Name, email, phone number, and company (when submitted)
• Chat messages, form inputs, or feedback

b. Information We Automatically Collect

We may collect technical data, such as:

• IP address, browser type, device ID, language, and interaction timestam
• Usage metrics and anonymized analytics

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session continuity
• Analyze chatbot usage and site performance

You can disable non-essential cookies through your browser settings or cookie preference panel.

For more, please review our separate Cookie Policy (to be published).

2. How We Use Your Information

We use your information to:

• Provide and optimize chatbot experiences
• Train and improve AI models (on anonymized datasets)
• Communicate with users (when requested)
• Prevent misuse, comply with legal obligations

We rely on your consent, contractual necessity, or our legitimate interest as legal bases for processing data, depending on context.

3. Sharing of Data

We do not sell your personal data.

We may share it with:

• Trusted service providers (e.g., cloud hosting, analytics) under Data Processing Agreements (DPAs)
• Legal authorities when required by law or to protect our rights

All vendors are required to maintain confidentiality, data protection, and appropriate security practices.

4. Data Transfers

If you are outside the United States, your data may be processed in the U.S. or other countries with different data protection standards.

We use Standard Contractual Clauses (SCCs) and similar mechanisms to ensure compliance when transferring personal data internationally.

5. Data Retention

We retain personal data only as long as necessary for business, legal, or security purposes:

• User interaction logs: up to 12 months
• Support/chat records: until resolved or legally required

Anonymized, aggregated data may be retained indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• File a complaint with a supervisory authority

7. Security

We implement technical and organizational safeguards including:

• Encryption in transit and at rest
• Limited access and role-based controls
• Routine audits and threat monitoring

No system is 100% secure, but we follow industry best practices to mitigate risks.

8. Third-Party Platforms

If you use our chatbot via third-party services (e.g., WhatsApp, Facebook Messenger, Zendesk), their respective privacy policies also apply. We encourage you to review their terms.

9. Children’s Privacy

PerfectCSR is not intended for children under the age of 13 (or 16 where applicable under GDPR).

We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us and we will delete it immediately.

10. California Privacy Rights (CCPA/CPRA)

California residents may request:

• Categories of personal information collected
• Sources of information
• Purpose of collection
• Third parties we share it with

We do not sell your data.

11. UK/EU/EEA Privacy Notice (GDPR)

For users in the EU/EEA or UK:

• Data Controller: PerfectCSR
• Legal basis: Consent, contract, or legitimate interest
• International transfers are protected under SCCs

If you have concerns, you may contact your local data protection authority (e.g., ICO in the UK).

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be announced via email or prominent site notice.

Latest revision date will always be listed at the top of this page.

13. Summary of Our Commitments

Principle	Our Practice
Transparency	You know what data we collect and why
Choice & Consent	You control cookie preferences and data you provide
Security	Encryption, access control, vendor contracts
User Rights	You can request access, deletion, or correction of your data
No Resale Promise	Your data is never sold to third parties