At PerfectCSR.AI, security isn't just a feature—it's the foundation of everything we build. We understand that you're entrusting us with sensitive customer conversations, business data, and your reputation. This page outlines our comprehensive security practices, certifications, and commitments.
We maintain SOC 2 Type II certification for independently audited security controls, and ISO 27001 certification for our information security management system. All data is protected with TLS 1.3 encryption in transit and AES-256 encryption at rest.
Security at a glance
We're SOC 2 Type II certified, ISO 27001 compliant, and GDPR/CCPA compliant. All data is encrypted in transit and at rest. Your training data is never used for our general AI models. We have 24/7 security monitoring, regular third-party penetration testing, and a dedicated security team.
Our Security Commitment
Our security program is built on the CIA triad—three fundamental principles that guide every decision:
Confidentiality: Your data is protected from unauthorized access through encryption, access controls, and strict data isolation
Integrity: Your data remains accurate and protected from unauthorized modification through checksums, audit logging, and change tracking
Availability: Your data and our Services are available when you need them with 99.9% uptime SLA and redundant infrastructure
Certifications & Compliance
🏆 SOC 2 Type II
Independently audited security controls for security, availability, processing integrity, confidentiality, and privacy. Report available under NDA.
🔐 ISO 27001
Certified Information Security Management System (ISMS) ensuring systematic management of sensitive information.
🇪🇺 GDPR Compliant
Full compliance with EU General Data Protection Regulation including DPAs, SCCs, and data subject rights.
🇺🇸 CCPA/CPRA Compliant
California Consumer Privacy Act and Privacy Rights Act compliance for California residents.
Additional Frameworks
HIPAA Ready: Available for healthcare customers with BAA
PCI DSS: Compliant payment processing through certified partners
TLS 1.3 with strong cipher suites (AES-GCM, ChaCha20-Poly1305)
HTTPS enforced on all connections (HSTS with preload)
Perfect Forward Secrecy (PFS) for all sessions
Certificate pinning for mobile applications
Regular TLS configuration audits
🔒 Encryption at Rest
AES-256-GCM encryption for all stored data
Customer-managed encryption keys (CMEK) available for Enterprise
Hardware Security Modules (HSMs) for key storage
Encrypted backups with separate key management
Automatic key rotation policies
Legal stuff made easy
Your data is always encrypted—both when it's moving between systems (TLS 1.3) and when it's stored (AES-256). We use industry-leading encryption standards and enterprise customers can even manage their own encryption keys.
Infrastructure Security
☁️ Cloud Infrastructure
Hosted on AWS with SOC 2, ISO 27001, and FedRAMP certified data centers
Multi-region deployment across US, EU, and APAC for high availability
Virtual Private Cloud (VPC) with network isolation
AWS Shield Advanced for DDoS protection
AWS WAF (Web Application Firewall) with custom rule sets
Auto-scaling for resilience and performance
🌐 Network Security
Network segmentation with micro-segmentation
Zero-trust architecture principles
Intrusion Detection and Prevention Systems (IDS/IPS)
24/7 Security Operations Center (SOC) monitoring
Real-time threat intelligence feeds
Quarterly penetration testing by certified third parties
Application Security
🛠️ Secure Development Lifecycle
Secure Software Development Lifecycle (SSDLC) integrated into CI/CD
Mandatory code reviews for all changes
Static Application Security Testing (SAST) on every commit
Dynamic Application Security Testing (DAST) on staging environments
Software Composition Analysis (SCA) for dependency vulnerabilities
Security-focused QA and regression testing
🔑 Authentication & Access Control
Multi-factor authentication (MFA) with TOTP, WebAuthn, and hardware keys
Single Sign-On (SSO) with SAML 2.0, OAuth 2.0, and OpenID Connect
Role-Based Access Control (RBAC) with custom roles
Session management with configurable timeouts
API key authentication with scoped permissions and rotation
IP allowlisting for Enterprise customers
AI Model Security
🤖 Data Isolation
Your data is never used to train our general AI models
Strict logical separation between customer data
Custom models are isolated per customer account
No data sharing between customers under any circumstances
Optional data residency controls for Enterprise
🛡️ AI Safety Measures
Input validation and sanitization against prompt injection
Output filtering for harmful, sensitive, or inappropriate content
Rate limiting and abuse prevention
Content moderation controls
Jailbreak detection and prevention
Audit logging of all AI interactions
Operational Security
👥 Access Control & Personnel
Principle of least privilege for all access
Background checks for all employees
Mandatory security awareness training (initial + annual refresher)
Quarterly access reviews and certification
Immediate access revocation upon termination
Secure remote work policies
🚨 Incident Response
24/7 security monitoring and on-call incident response team