AQ Lighting Replaced Human Support With a Smart AI and Never Looked Back

August 18, 2025

Buying electrical or lighting products online isn’t like shopping for t-shirts. Customers have questions; real, technical, expert-level questions:

• “Will this fixture work with my setup?”
• “Is this product dimmable?”
• “What’s the right transformer for this light?”

And those questions don’t just come from 9 to 5.

The Problem

AQ Lighting’s support team was doing their best but:

• After-hours queries were going unanswered
• Product pages were getting high bounce rates
• Customers were dropping off mid-purchase
• The team was stretched thin trying to keep up

Hiring round-the-clock reps? Expensive.

Leaving customers hanging? Risky.

The Solution: A PerfectCSR AI Chatbot

For just $99.99/month, AQ Lighting launched a chatbot trained on:

• FAQs
• Product specifications
• Website content
• Customer service protocols

The bot didn’t just “chat” it guided customers through technical decisions, resolved concerns instantly, and made the site feel staffed, 24/7.

The Results

• 486 real conversations handled
• 770+ questions answered
• Bounce rate dropped on high-traffic product pages
• No need to hire extra support reps
• Customer satisfaction improved organically

“Clients seemed happy. It was one less hassle we didn’t have to worry about.”

— Cynthia, President, AQ Lighting

“The bot felt natural and honestly, smarter than most live agents.”

— Waqas, Marketing Head

Let’s Talk Cost

24/7 live support = $$$

• 1 full-time rep: ~$3,000–$4,000/month
• Weekend or night shift coverage? Add more.

PerfectCSR chatbot = $99.99/month

• Unlimited chats
• Consistent accuracy
• Available all day, every day

The Takeaway

If you sell technical products online lighting, hardware, electrical, industrial your customers need guidance.

You can either hire around the clock or… automate smartly.

AQ Lighting chose automation. And it paid off immediately.

Want to try it for yourself? Start your free trial at PerfectCSR.