- Live Chat Dashboard
Monitor active website conversations in real time and step in when needed. - Real-Time Analytics
Track chats, messages, response rates, unresolved questions, and performance over selected dates. - Human Handover and Live Control
Transfer a conversation to a human with the visitor details, chat history, and source page included. - Team Access and Roles
Give Admins, Managers, and Agents the right level of access for their responsibilities. - Website Embed
Add PerfectCSR to your website with a single embed script before the closing</head>tag. - Lead Capture Forms
Collect names, emails, phone numbers, and custom lead information during conversations. - Visual Funnels and Quick Buttons
Add actions such as Book a Viewing, View Plans, or Talk to Human directly inside the chat. - Automatic Ticket Creation
Turn unresolved conversations, lead submissions, and handover requests into tickets automatically. - Unresolved Chat Logs
See questions the AI could not confidently answer and use them to improve your knowledge base. - AI Agent Preview
Test your chatbot before launch using desktop and mobile preview options. - Custom Response Skills
Present answers using product cards, promotions, and comparison lists when relevant. - Proactive Chat
Start conversations with website visitors instead of waiting for them to send the first message. - Knowledge Training
Train PerfectCSR using website URLs, documents, pasted text, video content, and voice notes. - Appointment Booking
Let the Appointment Scheduler book meetings through Google Calendar or Calendly. - Continuous Learning
Keep improving the AI by reviewing unanswered questions and adding missing business information.
